Your Privacy Our Highest Priority

1Introduction & Scope

EcoBet (https://ecobet.biz) takes the privacy of its users seriously. This Privacy Policy explains what information we collect when you use the EcoBet platform, how it is stored, and the purposes for which it may be used.

This policy applies to all EcoBet services — including website browsing, account registration, betting activity, financial transactions, and all customer support interactions.

By creating an account or using EcoBet, you agree to this Privacy Policy. If you do not agree, we ask that you refrain from using EcoBet's services.

2Types of Data Collected

EcoBet only collects information that is necessary to provide our services and maintain platform security. A full breakdown of what we collect is outlined below:

What we do not collect:

• Full bank account details or PIN numbers
• Passwords (other than encrypted hashes)
• Social media passwords or private messages
• Access to your device's camera or microphone

3How We Collect Your Information

EcoBet collects your information through several methods. Each method is transparent and conducted with your knowledge:

• Directly Provided Information: Information you provide directly when filling out the registration form, submitting KYC documents, contacting support, or updating your profile.
• Automatic Collection: When you use EcoBet, technical data is automatically collected from cookies, log files, and web beacons.
• Payment Processing: Transaction-related information is securely collected when you make payments via Mobile Pay, Nagad, or Rocket.
• Third-Party Verification: Your information may be verified through authorized KYC services for identity and age verification.

4Purpose of Data Use

EcoBet uses your information only for specific, legitimate purposes. We never use it beyond what is stated below:

• Account Management: Account creation, login, password reset, and profile management.
• Payment Processing: Processing deposits, issuing withdrawals, and maintaining transaction history.
• Security Assurance: Detecting fraudulent activity, preventing money laundering, and protecting your account.
• Fulfilling Legal Obligations: KYC verification, compliance with AML (Anti-Money Laundering) regulations, and meeting regulatory requirements.
• Service Improvement: Analytics and research to improve the user experience.
• Customer Support: Resolving your questions and complaints.
• Contact: Important updates, security alerts, and promotional messages subject to your consent.

5Sharing Information with Third Parties

EcoBet does not sell your personal data to any third party. However, information may be shared in the following limited circumstances:

• Payment Partners: Only the information necessary to complete transactions is shared with payment providers such as Mobile Pay, Nagad, Rocket, and others.
• KYC Services: Specific documents are shared with approved identity verification providers solely for the purpose of verifying your identity.
• Law Enforcement: We may be required to share information in response to lawful requests from government or law enforcement authorities under applicable laws of Bangladesh.
• Technology Service Providers: Cloud hosting and cybersecurity providers can only access data within the scope of the services they provide, and are bound by strict confidentiality agreements.

In any circumstances beyond those listed above, your prior consent will be obtained before your information is shared.

6Cookie Policy

EcoBet uses cookies on its website. Cookies are small files stored in your browser that help improve the functionality of the site.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and ensuring site security. Disabling these cookies will prevent the site from functioning properly.
• Functional Cookies: Used to remember your preferences such as language and layout.
• Analytics Cookies: To understand which sections of the site are most visited — data is collected on a fully anonymous basis.

7Data Security Measures

EcoBet follows the highest industry standards to protect your data. Our security measures include:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Regular Security Audits: Regular audits are conducted by external security specialists.
• Restricted Access: Only authorized personnel can access data on a need-to-know basis.
• Data Backup: Regular backups are performed to prevent data loss.

That said, no online platform can guarantee 100% security. Should a breach be detected, affected users will be notified within 72 hours.

8Data Retention Period

EcoBet does not store your data indefinitely. A defined retention period applies to each type of information:

• Account Information: For the duration of the active account and up to 5 years after closure.
• Financial Transaction Details: Retained for up to 7 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Log & Technical Data: Up to 12 months.
• Marketing Preferences: Effective immediately upon unsubscribing.

Once the defined retention period expires, all data is securely and permanently deleted — no backups or archives are retained.

9Your Rights

Under EcoBet's Privacy Policy, you have the following rights. Contact us at any time to exercise them:

Once you submit a rights request, we will respond within 30 days. Complex requests may take up to 60 days, but you will be informed in advance.

10Minor Protection

EcoBet is strictly for users aged 18 and above. We do not knowingly collect or store data from minors.

Age is verified at registration and confirmed through identity documents during the KYC process. If we are notified that information belonging to a minor was collected inadvertently, we will immediately delete that data and close the associated account.

11Policy Updates

EcoBet may update this Privacy Policy when necessary. In the event of any changes, we will take the following steps:

• A notice will be published on the website.
• Notifications will be sent to your registered email.
• You will be notified at least 14 days before any changes take effect.
• Re-consent may be required for significant changes.

Continued use of EcoBet after any changes have been made will be considered your acceptance of the updated policy. We recommend reviewing this page regularly.

12Contact

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch:

• Email: support@ecobet.biz
• Live Chat: Available in the bottom-right corner of the website (24/7)
• Help Center: Help Center Page Visit

For data protection requests, we may ask you to verify your identity. This is solely to confirm that the request is coming from the right person.